Question 1

How do I create a team?

Accepted Answer

Sign up for a free account, then click "Create Team" from your dashboard. Enter your team name, select your sport (hockey or basketball), and you're ready to invite players.

Question 2

How do players join my team?

Accepted Answer

Share your team invite link with players and parents. They can join with or without creating an account. You can also send email invitations directly from the roster page.

Question 3

Can I manage multiple teams?

Accepted Answer

Yes! You can create and manage as many teams as you need from a single account. Switch between teams from your dashboard.

Question 4

Is Playcrew really free?

Accepted Answer

Yes, the free plan includes all core features: scheduling, RSVPs, roster management, and basic stats. You only pay if you want premium features like announcements and historical stats.

Question 5

What does Premium include?

Accepted Answer

Premium ($9/team/month) adds team announcements, historical season stats, advanced analytics, and priority support. Each team can be upgraded independently.

Question 6

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your Premium subscription at any time. Your team will revert to the free plan at the end of your billing period.

Question 7

What sports do you support?

Accepted Answer

We currently support hockey and basketball with sport-specific stats tracking. The scheduling and roster features work for any team sport.

Question 8

How does household management work?

Accepted Answer

Parents can add their children as managed profiles. You can then RSVP on their behalf, view their schedules, and switch between profiles without logging out.

Question 9

How do players RSVP?

Accepted Answer

Players receive email reminders with a direct link to RSVP. They log in and update their attendance with one tap.

Question 10

How is my data protected?

Accepted Answer

We use industry-standard encryption and security practices. Your data is stored securely and never shared with third parties.

Question 11

How do I contact support?

Accepted Answer

Email us at support@playcrew.net and we'll get back to you within 24 hours.

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